Disabled passengers

Available services for passengers requiring wheelchair (WCH)

Passengers requiring wheelchair for ramp are those capable of ascending/descending steps, to/from the aircraft and to/from their seat on his or her own. Service code: WCHR
Passengers requiring wheelchair for steps are those capable of traveling in the Cabin on his or her own. Service code: WCHS
Passengers requiring wheelchair for cabin are those completely immobile, who require assistance to move about while on the ground (at terminal, on ramp), while entering/exiting aircraft and while in the cabin. Service code: WCHC

Sun PhuQuoc Airways will arrange staff and use specialized equipment such as wheelchairs, high lift trucks wtc. to assist passengers while on the ground (at terminal, on ramp), while entering/exiting aircraft and while in the cabin.

Requests for wheelchair services must be made at least 24 hours before scheduled deprture time. The maximum number of passengers using wheelchair service (WCHR/WCHS) accepted by Sun PhuQuoc Airways is 08 passengers/flight.

Passenger’s information: Name, age, gender
Doctor information: Name, Address, Phone number, Work place
Medical diagnostics on disease status / passenger health
Prediction on passenger disease path for the expected flight itinerary
If the passenger’s conditions may affect other passengers
Date of health certification
Doctor’s signature
Health certification should not exceed 07 days upon actual departure date

If the passenger fail to present health certification as requested above, the airport representative may request an on-site doctor at the airport to examine his or her health upon the actual situation of the flight.

In the event that a passenger is both subject to certification of health and wheelchair support, he / she must meet the transport acceptance of both cases.

Sun PhuQuoc Airways shall reject transportation if passenger’s conditions are expected to worsen during the itinerary or may affect other passengers.

Passengers are asked to complete required documents 14 days prior to the date of departure. Passengers requiring special assistance services will be accepted on board under the following conditions:

• Reservation has been booked and confirmed in advance by Sun PhuQuoc Airways.
• All required documents are complete, valid and authorized.
• Passengers’ health conditions are stable and fit to travel by air.
• The carriage of passengers does not affect the safety of the aircraft, cabin crew and other passengers as well as their property.